In September 2025, the Bangladesh Telecommunication Regulatory Commission (BTRC) published a detailed Expression of Interest (EOI) for upgrading its Helpline 100 [citation:8]. The requirements are clear: an omni‑channel, AI‑powered call center with a voice bot, intelligent complaint management, and seamless integration — all while being hosted locally and operated by a Bangladeshi firm.
Speaklar, as Bangladesh's first AI‑powered Bangla call center service, is uniquely positioned to meet and exceed every one of these requirements [citation:4][citation:6]. Here's how.
The EOI (Ref. No. 14.32.0000.000.400.07.0008.25.1257) outlines a comprehensive modernization [citation:8]:
📋 Current context: BTRC's call center handles over 10,000 complaints annually, with an 85% resolution rate [citation:3][citation:9]. The goal is to push that higher with AI.
BTRC explicitly calls for a "voice‑bot system to facilitate natural voice communication with users" [citation:8]. Speaklar's core competency is exactly that: Bangla voice AI that understands regional dialects, code‑mixing, and telecom‑specific terminology.
“আমার মোবাইল নম্বর ০১৮১২৩৪৫৬৭৮, ইন্টারনেট স্লো কেন?” — The bot understands the complaint, checks against known issues, and either resolves or escalates with full context.
Unlike generic platforms, Speaklar's ASR and NLP are trained on Bangladeshi conversations, ensuring high accuracy even with background noise and varied accents [citation:4].
The tender mentions "Smart IVR, Chatbot, WhatsApp" as key channels [citation:1][citation:5]. Speaklar provides a unified platform where:
All channels feed into the same complaint management system, eliminating silos.
BTRC wants to "deploy intelligent complaint and query management systems" and "utilize data analytics for actionable insights" [citation:8]. Speaklar's platform includes:
The tender requires that the solution be hosted within Bangladesh [citation:8]. Speaklar's infrastructure is entirely local — servers in Dhaka, data never leaves the country. This ensures compliance with BTRC's own regulations and builds trust with citizens.
The eligibility criteria are demanding: 5+ years in call center/BPO, government clients, 80‑seat capacity, ISO certification [citation:8]. Speaklar brings:
BTRC's vision is a modern, efficient helpline. Speaklar brings extras that turn compliance into excellence:
BTRC's journey with Helpline 100 has evolved:
The current contract with Genex Infosys expires in January 2025 [citation:3]. This new tender represents a fresh opportunity to build a truly AI‑native system.
Speaklar isn't just a technology vendor — we're a Bangladeshi company built for Bangladeshi needs [citation:4][citation:6]. We understand:
📊 Proven in the field: Speaklar's AI call center solution is already serving fish farmers in Mymensingh, Khulna, and Satkhira through the Motsho Bondhu project — delivering real‑time advice in Bangla [citation:2]. This demonstrates our ability to deploy and operate at scale.
The EOI requires annual turnover of at least Tk 3 crore, liquid assets of Tk 1 crore, and 50+ active seats [citation:8]. Speaklar meets these with headroom:
Imagine a citizen calling 100:
“আমার ফোনে কল ড্রপ হচ্ছে অনেক।”
The voice bot authenticates via phone number, checks recent complaints from that area, and responds:
“আপনার এলাকায় গত ২৪ ঘণ্টায় একই সমস্যার ১৫টি অভিযোগ এসেছে। আমরা টিম পাঠিয়েছি। ২৪ ঘণ্টার মধ্যে সমাধান না পেলে আবার কল করুন।”
If the citizen is unsatisfied, the bot offers: “আপনি কি একজন এজেন্টের সাথে কথা বলতে চান?” — and transfers with full context.
This isn't futuristic. It's what Speaklar can deliver today.
🇧🇩 See how Speaklar can power BTRC's next‑gen helpline
Speaklar demo →Built for Bangladesh. Ready for government.
📞 বিটিআরসি'র ১০০ — এখন আরও স্মার্ট, আরও বাংলায়
🔍 Learn more about our public sector solutions at speaklar.com
Keywords: BTRC AI call center, helpline 100 modernization, government voice bot Bangladesh, telecom complaint management · based on EOI 14.32.0000.000.400.07.0008.25.1257 and public records