Security

AI voice agents need guardrails before they answer customers.

Speaklar deployments should define what the AI may answer, what it must escalate, and how call data is reviewed and protected.

Call recordings and transcripts

Agree what is recorded, how long it is kept, who can review it, and how sensitive details are handled.

Human handoff rules

Escalate when customers ask for a person, express urgency, discuss sensitive topics, or move outside approved workflows.

Knowledge grounding

Answers should come from approved business knowledge, policies, FAQs, and workflow rules instead of unsupported guesses.

Access control

Limit transcript, recording, and analytics access to authorized business users and support roles.

Data minimization

Collect only the information the workflow needs, and avoid asking for unnecessary sensitive data.

Pilot before scale

Start with one workflow, review transcripts, tune escalation, and expand only after the process is stable.